ABOUT QUIKSTEP
(QUIK)STEPS TO
MAKING A DIFFERENCE
What is Quikstep?
Quikstep connects your central and remote resources. Real-time solutions for distributed teams and customer support to deliver a better customer experience.
Convert your support structure to 24/7 support
Offer 24/7 instant remote support, to reach more people faster. Providing a better client service.
Save costs on aborted deliveries or installs
Increase profits by minimising the number of on-site failures, refunds, returns, processing fees and stock write-offs.
Save costs on resource deployment
Minimise the allocation of resources to clients’ premises to address minor technical or installation matters.
Reduce Carbon Footprint
Enable businesses to resolve problems remotely, rather than dispatching resources – reducing travelling hours and carbon footprint, while increasing survey turnaround for a lower cost.
How could your customers become dissatisfied?
Most services face the problem of customer dissatisfaction due to a number of factors that end to the erosion of the bottom-line.
Delayed resolutions
Lack of infield visibility leads to unauthorised decision making and bottom-line erosion.
Managing costs
Providing inefficient support to your customers
The Solution
Quikstep connects your central and remote resources. Real-time solutions for distributed teams and customer support to deliver a better customer experience.
Quikstep connects your central and remote resources
INBOUND SUPPORT
- Self install
- Desk surveys
- Utilities support
- Product helpdesk
- Task confirmation
GLOBAL MANUFACTURING
- Merge in transit
- Reduced travel
- Supplier reporting
- Live quality control
- Store compliance
B2B SUPPORT
- Retail hardware
- Resource tracking
- Support/WIFI/POS
- Hospitality networks
- Asset management
ENGINEERING
- Job sign off
- Remote triage
- Video surveys
- Utilities by QR
- Inventory control
- Performance metrics
FINAL MILE
- White glove
- High value
- Zero aborts
- Save the sale
Request a Demo!
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